Our Team

Larry
CEO

As Founder, and CEO of First Financial Resources, Inc. Larry G. has leveraged over thirty years of experience in the collection industry, where he has truly come to understand the needs of both clients and their customers. He served five years developing his passion for the industry with Metropolitan Collection Bureau of Brookline, MA excelling in both the business development and collections divisions.

Larry established First Financial Resources, Inc., in March 1990, with the intent to develop the highest quality, client-oriented collection service, that was driven to provide extraordinary client and customer experiences. The First Financial Resources, Inc. mission was, and continues to be, focused on the highest levels of performance, professionalism, and strict compliance in the industry, as well as compassion towards both clients and their customers alike. The goal of FFR, Inc. is not only to collect what is rightfully owed to our client partners, but also contribute to the furthering of the relationship between our clients and their valued customers.

Terry
President

Terry joined First Financial Resources, Inc. in 2020 and has since redefined the company’s trajectory. As President, she has driven FFR’s national expansion while restructuring operations to provide unparalleled service to clients and consumers. With a proven track record in start-ups and rapid growth scenarios, Terry excels in change management, building strategic partnerships, and fostering organizational efficiency. Her commitment to innovation has introduced state-of-the-art technology, ensuring FFR remains a leader in the collections industry. As a visionary and inspiring leader, Terry continues to propel FFR toward excellence and growth.

Jenna
Vice President of Technology & Compliance

Jenna has been a vital part of First Financial Resources, Inc. since 2006, starting as a part-time employee while completing her college degree. After transitioning to a full-time role, her drive and curiosity led her to master the complexities of the collection industry. Jenna’s ability to build and nurture client relationships established her as a trusted leader in ensuring top-tier customer service. Now as Vice President of Technology, Jenna leverages her extensive industry knowledge to lead innovation, streamline processes, and enhance the technological capabilities that empower FFR’s success.

Kerri
Director of Operations

Since joining FFR in 2023, Kerri has proven herself as an essential leader, exemplifying FFR’s Core Values at every turn. A graduate of Fitchburg State University, she has expanded her impact from HR and compliance with overseeing Client Services and the Collection floor. Her experience in employee relations, licensing, and regulatory compliance now supports her broader role, ensuring operational excellence and delivering outstanding results for both clients and the team. Kerri’s strategic approach and dedication drive FFR’s mission forward.

Karin
Business Development Manager

Karin joined First Financial Resources, Inc. in 2023 and quickly demonstrated her expertise in fostering growth and building relationships. Now serving as Business Development Manager, she oversees sales and marketing, driving initiatives that strengthen FFR’s market presence and expand its client base. Karin excels in lead generation, strategic planning, and client onboarding, ensuring a seamless experience for new partners. With her dedication to excellence and ability to adapt within the collections industry, Karin plays a key role in positioning FFR for long-term success.

Emily
Collection Floor Manager

Emily joined First Financial Resources, Inc. in 2018. As the Collections Floor Manager, she brings extensive experience and a proven track record in debt recovery management. Leading a team of ACA certified professionals, she oversees all aspects of the collections process, from developing effective strategies to ensuring compliance with industry regulations. With a hands-on approach, she guides and mentors her team, empowering them to achieve and exceed collection targets while maintaining high levels of professionalism and client satisfaction. Through ongoing training and development initiatives, she ensures that our collectors are equipped with the necessary skills and knowledge to navigate the complexities of debt recovery successfully.

Professional Collection Associations

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FFR, Inc. is affiliated with many local, state, and national associations. As a third-party collection agency, it is important to be an active member of these associations so we can better educate ourselves about the business industries for which we collect. These associations also keep us up to speed regarding laws and regulations. FFR, Inc. strives to provide our clients with the most advanced collection methods available for any industry.

Shown here are a few associations we avidly support and are a current member of:

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“We have been using FFR for six years now and are very happy with the quality and quantity of services they offer. FFR handles each case with professionalism, offers many helpful reporting features, and have helped increase our revenues. They are extremely prompt at getting back to us with any questions or concerns and they treat our clients with respect while still getting the job done. We would highly recommend FFR for any collections needs.”

Michelle McCann
NE Cyrogenics

Business Hours
Monday – Friday:
8:30am – 5:00pm (EST)

We are a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.