Consumer Help


Pay Online
via Credit Card or Debit Card

  •  You will need to have your Agency Account # to utilize this feature, which is located on any notice you received from our office.
  • Our payment portal is solely for one-time payments. (Please refer to the “Pay by Phone” method below if multiple transactions are necessary.)
  • Having trouble accessing our payment portal? Please contact us for help.

Pay by Phone
via Credit Card, Debit Card and Check

Please contact our office at 800-747-2302 and one of our specialists will be more than happy to assist you.

First Financial Resources, Inc. uses extreme care when dealing with sensitive payment information. All credit and debit cards are processed through a PCI DSS compliant card processing company.

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Pay by Mail
via Check, Money Order, Credit Card / Debit Card

First Financial Resources, Inc.
495 Old Connecticut Path
Suite 220
Framingham, MA 01701-4567

  • Please include your Agency Account # on your check or money order.
  • Remittances can be made payable to our office or the original creditor.

“I just love the portal. I deal with other collections companies and yours is the only one with the easy-to-use portal.”

Dale Centamore
Ambulance Billing

Who is First Financial Resources, Inc.?

FFR is a third-party debt collection agency that was founded in 1990. We work for numerous creditors, helping them resolve and recover their receivables.

Why is First Financial Resources, Inc. contacting me?

If we have contacted you, there is a chance that you have an outstanding account balance with a creditor that has rendered services to you. Please don’t hesitate to contact our office if you need clarification.

How do I make a payment?

You may make a payment using one of the methods listed above or my clicking here.

I thought my insurance was supposed to pay this balance in full.

Many insurance policies can hold the member responsible for various out-of-pocket costs such as copays, deductibles, and coinsurance. If you have received a communication from our office regarding a medical-related debt and feel that the balance should be covered by an insurance carrier, we can help!

Dispute an account

If you wish to dispute an account, please call our office at 800-747-2302 and one of our representatives will be more than happy to assist you. You may also submit a dispute in writing to FFR via our contact form, email, mail, facsimile, or in person. Once received, FFR will investigate the situation and help resolve it accordingly.

How can I pull my credit report?

You’re entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting companies. Order online from, the only authorized website for free credit reports.

What is a credit score?

A credit score is a statistical number that evaluates a consumer’s creditworthiness and is based on credit history. Lenders use credit scores to evaluate the probability that an individual will repay his or her debts. A person’s credit score ranges from 300 to 850, and the higher the score, the more financially trustworthy a person is considered to be.

Privacy Statement: Any sensitive information submitted through our website is protected and handled only by designated staff members of First Financial Resources, Inc. Any personally identifiable information and/or payment information we receive is encrypted through the web portal, transmitted to us securely, and securely stored on a secure and proprietary FFR server.

Business Hours
Monday – Friday:
8:30am – 5:00pm (EST)

We are a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.