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At First Financial Resources, Inc. we understand the current coronavirus pandemic has affected so many areas of our lives and is challenging for all. Our thoughts are with everyone during this difficult time. We want you to know that we are here to help. First Financial Resources, Inc. has taken steps that address the health and safety for our staff while still being available to the consumers and our clients. Our representatives are available to assist you during our normal business hours. Please stay safe.
Our compassionate assertiveness sets just the right tone.
We listen, educate, and collect.
Our clients stay with us because, as they say, “We have had no complaints.”
As always, no collection, no charge.
Our compassionate assertiveness sets just the right tone.
We listen, educate, and collect.
Our clients stay with us because, as they say, “We have had no complaints.”
As always, no collection, no charge.
Yes, we are collectors but we are also compassionate communicators and heartfelt counselors. We work to a new standard, raising expectations and changing the way people think about collection agencies.
We lead every conversation with empathy. We are driven to understand people, human emotions, different points of view, and diverse economic situations. We treat both our clients and their customers with dignity and respect. Our mission is to deliver a positive experience for all involved. It’s not just good for business, it is the right thing to do.
What you want from a collection agency is successful collections. That’s our goal, too.
What you don’t want is your customers complaining that the techniques used by your collection agency were not respectful or comfortable for them.
That is also our goal—so much so, that we have based our entire operating philosophy and methods on making sure that you get both results: successful collections and no complaints.
We even hired an independent researcher to find out how our clients felt about our services, and, we are happy to report that the most common phrase our clients shared with the interviewer was, “We have not gotten any complaints.”
Our clients impressed the interviewer with the importance of this aspect of our services, as they had experienced the opposite reaction from customers when they had hired other collection agencies: “The collection agencies we worked with before would call patients and be very rough with them, sometimes scaring them.”
We even hired an independent researcher to find out how our clients felt about our services, and, we are happy to report that the most common phrase our clients shared with the interviewer was, “We have not gotten any complaints.”
Our clients impressed the interviewer with the importance of this aspect of our services, as they had experienced the opposite reaction from customers when they had hired other collection agencies: “The collection agencies we worked with before would call patients and be very rough with them, sometimes scaring them.”
They have had the opposite experience with First Financial: “We don’t get complaints from the patients, so we feel very confident to endorse First Financial and recommend them to our practices.”
For the last 30 years, our philosophy has been “compassionate assertiveness,” which has driven all of our decisions and operating procedures. Our entire team is dedicated to this approach. We do everything we can to make it easy for your customers to pay off their debt, working through their issues and helping them resolve them.
Clients stay with us for years because they don’t have to experience negative reactions from their customers, we are able to collect for them (and we only charge when we are successful), and we make it easy for them to work with us, using our portal designed just for the purpose.
If you’re looking for a debt collection agency that listens, educates, and collects, you won’t regret hiring First Financial.
Please allow (2) business days for one of our Representatives to contact you
We are a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
Our office is required to notify you that we do not provide language translation services. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
We are a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.
